Privacy Policy

1. Introduction

Welcome to Fidelity Solutions ("we," "our," or "us"). We operate from Lucknow, Uttar Pradesh, and are committed to protecting your personal information and your right to privacy. This policy explains how we handle information collected via our website, lead forms, phone calls, and WhatsApp interactions.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. This includes:

• Contact Data: Name, phone number, email address, and residential/office address in Lucknow.
• Service Requests: Details about your AC, Solar, Pest Control, or CCTV requirements.
• Communication Data: Records of your interactions with us via WhatsApp, phone, or email.
• Device & Usage Data: IP address, browser type, referring URLs, and pages visited, collected automatically through analytics tools.

3. Purpose of Processing

• To respond to enquiries, provide quotations, and schedule site inspections.
• To deliver services, manage warranties, and coordinate government subsidy documentation.
• To improve our website experience, marketing communication, and internal training.
• To comply with legal obligations under Indian consumer, taxation, and safety laws.

4. Consent & Legal Basis

By submitting your details through our forms, WhatsApp chat, phone, or social media campaign, you consent to the collection and use of your information in line with this policy. In limited cases we may also process data to fulfill contractual obligations or legitimate interests such as fraud prevention.

5. Data Sharing

We do not sell or rent your personal information. We may share data with trusted vendors solely to deliver our services, such as installation partners, logistics providers, payment gateways, or compliance consultants. Each partner is bound by confidentiality obligations and uses the data only for the assigned task.

6. Cookies & Analytics

We use Google Tag Manager, Google Analytics, and Facebook Pixel to understand how visitors use our site. These tools place small text files (cookies) on your device to collect aggregated statistics. You can adjust browser settings to refuse cookies or clear them at any time, though some site features may not function optimally.

7. Data Retention

We retain enquiry records, invoices, and service histories only for as long as necessary to fulfill the purpose for which they were collected and to comply with tax, warranty, or regulatory requirements. When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

• Role-based access controls on CRM, invoicing, and cloud storage systems.
• Encryption-in-transit for emails, cloud documents, and payment links.
• Regular audits to ensure WhatsApp chat exports and phone logs are handled responsibly.

While we take reasonable measures, no internet transmission or storage system is completely secure. Please share sensitive details only through verified Fidelity Solutions channels.

9. Your Choices & Rights

• Request access to the personal data we hold about you.
• Ask for corrections if information is inaccurate or incomplete.
• Withdraw marketing consent by replying STOP on WhatsApp/SMS or via email.
• Request deletion of your records, subject to statutory retention requirements.

10. Third-Party Links

Our website may contain links to external sites such as social media profiles, payment gateways, or government portals. We are not responsible for the content or privacy practices of those websites. Please review their policies before sharing information.

11. Children's Privacy

Our services are intended for adults managing residential or commercial properties. We do not knowingly collect personal data from children under 16 years of age. If you believe a minor has provided information, please contact us and we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy to reflect changes in regulation or our operations. The revision date at the top indicates the latest version. Continued use of our services after an update constitutes acceptance of the revised policy.